Module 1: The Foundation of Salesmanship
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The Warm Welcome: First Impressions Matter (1:14)
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The Warm Welcome: Gaining Control: How to establish rapport and control the conversation early on. (1:56)
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Service is Senior to Sales: Why prioritizing service leads to better sales outcomes. (1:19)
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Building Trust in the Appraisal: Techniques to create trust during the appraisal process. (1:41)
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Master the basics and become brilliant: A guide to achieving excellence (1:12)
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The Importance of Acknowledging: Small actions that build big trust with customers. (1:01)
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Are You Process Oriented or Nah?: The critical role of a structured sales process (0:49)
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Become Brilliant @ the Basics: Mastering fundamental sales techniques (1:01)
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Stop Negotiating and Start Smiling: How positivity and confidence close deals (1:33)
Module 2: Advanced Sales Techniques
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Selling is a Conversation: Turning sales pitches into engaging conversations (1:13)
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Be a Chameleon: Adapting to different customer personalities and needs (1:07)
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The Art of Providing Accurate Information to Your Guests: The importance of transparency. (1:07)
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Creating a Luxury Experience: Going beyond the material to create lasting impressions. (1:25)
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It Costs You Nothing to Make a Guest Feel Special: The value of exceptional service (0:48)
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Make Sure You Sit People Down When Registering Them as Guests: Setting the tone for a professional interaction (0:43)
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The Perception of Above MSRP and Its Influence on Buyers: Understanding buyer psychology in pricing. (1:19)
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The Power of Saying No in Sales: How to close Deals Faster and Gain Respect Sales Tips (1:52)
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Real Buyers Recognize Real Service: The impact of genuine service on sales outcomes. (1:57)
Module 3: Building Confidence and Resilience
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I Think I'm Michael Jordan - Overcoming Self-Doubt: Building confidence in your abilities. (1:11)
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You Cannot Let One Loss Beat You Twice: How to handle rejection and move forward. (0:52)
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Mastering the Art of Sales: Achieving momentum and boosting confidence through continuous improvement (1:40)
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Unlocking Your Sales Potential: Importance of problem-solving in sales
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Ready to Serve: Being prepared for any sales situation (0:56)
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You Should Always Know Your Next Move: Strategic thinking in sales. (0:36)
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Training Gives You Confidence: The ongoing importance of training and self improvement. (1:44)
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Finish What You Start: Commitment to following through on every sales opportunity (1:28)
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Mastering Your Craft: Keys to long-term success in the automotive sales industry (2:09)
